Skip to main content

A Series of Unfortunate Events

Oh, dear reader, I must report grave and serious events. These events occurred at the Red Lobster in West Des Moines, Iowa. The nature of these was unfortunate to experience and sad to remember. Beware, dear reader! Now that the homage to Lemony Snicket is over, let me explain why I was in Red Lobster. We had limited choices in the neighborhood and Mom likes seafood. Red Lobster was actually an important force to introduce seafood to Americans who knew only fish sticks. Mom has fond memories. I ordered the blackened salmon. (Perhaps you think blackening is an insult to good fish. All I can say is that I enjoy blackened fish every once in awhile.) The server asked if I wanted the small or large portion and I replied large. The other meals came in good order. My dish, however, had a small piece of salmon and a heap of shrimp with sauce. Our server explained that this was a New Orleans style. I reminded her that I had ordered the large piece of salmon. She asked me if I wanted to eat the dish she brought out instead. I reminded her that no, I did not. She took it back. A moment later, a manager appeared and tried to convince me to eat their mistake. I declined. Then I waited and waited. Once everyone else was close to finishing their meals, I explained to our server that if my dish did not arrive soon, I would cancel my order and eat down the street. A few minutes later, she came back to explain that my dish was not yet ready. I cancelled my order and asked for our check. A couple of minutes later, another manager appeared with a long story. I reminded him that I simply wanted my check. He eventually brought it and I gave him sufficient cash to require change. He took some time to return. When he did, he did not directly hand me my change but instead launched into a story. I asked him for the check. When I received it, I took my change and left. Mistakes do happen. But asking a customer to eat your mistake is not good restauranting. Repeatedly doing so over several layers of management compounds the error. Is it any surprise that the Red Lobster chain is in difficult circumstances?

Comments

Popular posts from this blog

Detroit: Mudgie's

My first stop upon rolling into Detroit was Mudgie's. It's located in the Corktown neighborhood, a largely intact old neighborhood on the south side of downtown. The restaurant is located in house that has been lovingly restored without being cloying. It also houses a nice wine store. The staff was extremely friendly and helpful. This sandwich is a beauty, isn't it? The bread is pumpernickel, the meat is pastrami, and everything is accompanied by carmelized onions and a locally made mustard. It was not only beautiful but also truly outstanding to eat. The outside of the sandwich was perfectly toasting, giving a texture contrast to the interior. The term "melts in your mouth" is a cliché but that is the only way to describe how I felt eating this sandwich. The thinly sliced meat giving a little toothiness. But eating the sandwich took no effort. All those ingredients simply melded together in my mouth. The experience was spectacular. I highly recommen…

Chamblee: Las Delicas De La Abuela

Las Delicas De La Abuela recently opened next to Buford Highway Farmers Market; this seems to be their second location after Duluth. The space is large and very family friendly, with plenty of big tables and room for kids to run around. The service was very friendly. And the food was great. Here is one pair of pages from the menu. The food is Colombian; eggs seem to be a big theme. I ordered the Cacuela de Frijol. They also serve several breakfast items. As you can see, the presentation of the dish is interesting and inviting. I put the egg in first and slowly added the corn cake and rice. The beans in the stew give it a hearty feel and texture. It also includes all sorts of other tidbits, some cooked with the beans and others added at the last minute. The pork skin was softened up by the beans and is the perfect complement. The egg flavor was slightly overwhelmed by the beans but it added a good dose of protein. The avocado gave some brightness to the dish, both visual…

Update: Bagel Palace

Bagel Palace is a breakfast mainstay. I keep finding new dishes to enjoy there. This is the veggie chili and cheese omelet. The chili gives the omelet a great umami taste; it also gives the omelet heft and rib-stickingness. The bagel is, as always, outstanding.